Traveling Customer Solution Specialist
Are you based passionate about customer satisfaction and are willing to travel? Do you have a background in Medtech, IT or healthcare? Then maybe you're the new key player in our organization!
What we do at Mentice
Mentice is a global company working towards improving clinical workflow and procedural efficiency within endovascular procedures.
We work with physicians at hospitals, with the Medical Device industry, and other partners helping them to improve patient outcomes worldwide. Our headquarters office is in Gothenburg, Sweden while our customers are based worldwide.
Visit www.mentice.com to learn more about us!
What our team strives to achieve
Our team objective is to achieve satisfied, long-term customers who uses our products and services, and who recommend us to new potential customers.
We are now looking for the right person to join our Customer Success and Servicing team in EMEA for a full-time, frequently traveling position.
As our customers are based within the whole EMEA region, this role requires on average 12 traveling days/month (~50%) to Germany, France, Italy, UK and Turkey, among others. Travels are mainly on weekdays, and occasionally on weekends.
What the role is about
As a Customer Solution Specialist, the main tasks are to:
- Ensure high customer satisfaction over time within the regional existing customer accounts.
- Ensure existing customers have the prerequisites to successfully use delivered Mentice products and services.
- Individually prepare and perform trainings and installations how to set up and utilize our products and services, either onsite customer premises or remotely
- Daily trouble-shooting and resolution of any non-conformances for our customers, both remotely and on-site if required.
- Collaborate internally to improve our products solutions, services and offerings based on customer feedback.
- Partner with our Sales & Marketing teams to expand the Mentice customer account base.
Your qualifications, knowledge and skills
- EU permanent residency or citizenship.
- Minimum of 3 years work experience in field service, close customer care and/or customer training. A Bachelor’s degree in biomedical, medical, computer science, or engineering fields is optional.
- Great communication skills (verbal and written); additional languages are a plus.
- Experience from healthcare/MedTech is a preferable, with any familiarity within the interventional field being especially advantageous
- Operative skills for managing computers and accessories. Familiarity with CRM or ERP systems is advantageous.
- Service-minded problem-solving skills.
- Driver’s license (B)
We will review applications continuously and encourage you to apply before last application date.
We look forward to you joining our great team!
- Department
- Commercial Office
- Role
- Region EMEA
- Locations
- Corporate Headquarters Gothenburg, Sweden
- Employment type
- Full-time
- Last application date
- 20 October, 2024
Corporate Headquarters Gothenburg, Sweden
Workplace, Culture & Diversity
Being a part of Mentice means you are a part of our culture. Our culture differentiates us from others, and it also strengthens our employees on an individual level.
We believe in a diverse organization where people feel connected, both internally and externally. It is indeed a source of cohesion and motivation for employees, and it brings people closer.
About Mentice
Launched in 1999, Mentice is the leading provider of software and hardware simulation solutions for endovascular therapies. Our solutions are scientifically validated and utilized worldwide by teaching entities, healthcare systems, and medical device manufacturers with the end goal to help doctors acquire, retain, and enhance endovascular therapy skills, helping improve patient outcomes.
In 2020 Mentice acquired Vascular Simulations to enhance our product portfolio by offering solutions supporting medical device development from concept to market rollout.
Traveling Customer Solution Specialist
Are you based passionate about customer satisfaction and are willing to travel? Do you have a background in Medtech, IT or healthcare? Then maybe you're the new key player in our organization!
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