Customer Solution Specialist - India and SE Asia
Support customers across India and SE Asia with innovative medical simulation solutions - combining technical expertise, training and travel to help improve patient outcomes.
Overview
Mentice (www.mentice.com) is the world-leader in high-fidelity simulation systems and precision medicine solutions for endovascular procedures. The company was founded in 1999, is publicly listed on the First North NASDAQ exchange in Stockholm and has offices in over 10 locations globally. As we are expanding the market in APAC we are looking for a Customer Solution Specialist that can support our clients in the region.
Career Pitch
You will be working with our existing local team in India and APAC to support Mentice clients in India, the Indian Sub-continent (mainly Bangladesh, Sri Lanka) and SE Asia. Mentice offers high-fidelity simulation solutions that are enhancing patient outcomes in growing fields such as cardiovascular disease management and stroke management.
Title
Customer Solutions Specialist, India
Role Description
We are seeking a reliable individual to further expand Mentice support capability in India and the region. Some of the key responsibilities will include:
Pre-sales
· Product demonstrations at customer meetings with the aim to win customer confidence and consequently business.
· Proactively contact and follow up with customers to be knowledgeable about their utilization, needs and current situation.
· Initiate and support software updates to customers
· Support distributors and sales channels with product demonstrations
· Attend conferences and events to provide support when needed.
Post-sales and Support
· Installation of new systems at customer site
· Training at customer site
· Assist and help customers with their use of Mentice products
· Handle customers’ reported issues and actively work towards a solution
· Repair of sent/in systems when needed
· Keep our CRM and support system up to date regarding customer systems, installations, support tickets and contacts.
· Follow up ongoing development projects with customers and act as the link between Project Management Office and customer during project development.
· Collect feedback from customers and feedback it to the corporate product team.
An important part of this job is also travelling within the assigned region to support customers, prospects, conferences, tradeshows. Travel will mainly be within India but can also include international travel when needed.
Qualifications
Minimum 5 years of experience in a support function within either the Medical Device Industry, Healthcare industry or Electronics / Machinery industry.
Relevant understanding of systems that include both software and hardware electronics.
Good knowledge of Microsoft Office suite of products
Fluent English language capabilities, both written and spoken
Preferably at least a BSc degree related to Engineering, Computer Science, Medical, or Biomedical Engineering
Ability to travel in within India for client meetings, and internationally if/when required
Other
The position will be based at Mentice office, alt. from home office
Experience in simulation technologies is an advantage, but not a necessity
Experience from working in a hospital CathLab is a great advantage, but not a necessity
- Department
- Commercial Office
- Role
- Region APAC
- Location
- Office, India
- Last application date
- 30 November, 2026
Workplace, Culture & Diversity
Being a part of Mentice means you are a part of our culture. Our culture differentiates us from others, and it also strengthens our employees on an individual level.
We believe in a diverse organization where people feel connected, both internally and externally. It is indeed a source of cohesion and motivation for employees, and it brings people closer.
About Mentice
We advance interventional performance, with every patient in mind.
Mentice helps medical device companies bring new technologies safely to market and enables physicians to build the skills and confidence to use them effectively. Its simulation solutions allow doctors to practise complex procedures in a realistic environment without putting patients at risk.
The company focuses on minimally invasive treatments performed through blood vessels, helping physicians treat conditions such as stroke and heart disease. Think of it as a flight simulator for physicians - supporting medical innovation, procedural proficiency and safer patient care.
Mentice was founded in 1999 with a focus on simulation for image-guided interventional therapies. Since then, our offering has expanded from virtual simulation into a broader platform for interventional performance and preparation.
Today, Mentice combines virtual simulation, physical flow simulation, patient-specific planning, connected learning, training, and services for healthcare organizations and the Medical Device Industry.