Customer Success & Clinical Utilization Manager

Location: Florida, United States (on-site/hybrid)
Reports to: VP, General Manager of the Americas
Travel: Significant customer-facing travel required

About Mentice

Mentice is a leading global MedTech company transforming healthcare through advanced endovascular simulation solutions. For more than 25 years, we’ve helped clinicians acquire, retain, and enhance interventional therapy skills, ultimately improving patient outcomes worldwide.

Our solutions are trusted by top medical device companies and healthcare organizations across the globe. Mentice operates regional offices in the U.S., Europe, India, China, and Japan, with headquarters in Gothenburg, Sweden.

About the Role

We’re looking for a Customer Success & Clinical Utilization Manager to help hospitals and academic medical centers turn advanced endovascular simulation into measurable clinical impact. Based in Florida, you’ll work directly with interventional teams across the U.S., acting as a trusted clinical advisor who connects real-world practice with product innovation. It’s a highly visible role with real influence over how simulation-based training shapes patient outcomes.

What You’ll Do

Customer Engagement & Adoption

• Partner directly with hospitals and academic institutions to support implementation, utilization, and long-term success of simulation solutions

• Serve as a clinical subject matter expert and trusted advisor throughout the customer lifecycle

• Conduct on-site visits to drive adoption, optimize workflows, and support customer goals

Clinical Impact, Data & ROI

• Develop and own a framework for measuring clinical, operational, and financial outcomes of simulation-based training

• Define success metrics and ROI targets collaboratively with customers

• Support customers in implementing baseline measurements and ongoing tracking methodologies

• Translate outcomes into clear, compelling evidence of value

Clinical Research & Product Enablement

• Lead and support clinical studies with hospital and academic partners

• Contribute with clinical insight and customer feedback to guide product development and innovation

• Help establish and document best practices for simulation use

Education, Network & Innovation

• Develop clinical use cases, educational content, and utilization best practices

• Build relationships with key opinion leaders and expand clinical networks

• Stay at the forefront of emerging trends in clinical education and simulation

Requirements

What You Bring

• Strong background in interventional procedures (cardiology, neurovascular, or related fields)

• Experience in clinical utilization, education, research, or evidence-based practice

• Familiarity with hospital workflows and/or simulation technologies

• Excellent communication, presentation, and collaboration skills

• Ability to work independently in an agile, fast-paced environment

• Willingness and ability to travel extensively

Education & Experience

• Advanced degree in a clinical or technical discipline (e.g., nursing, technologist background), MBA or equivalent business education is a plus

• Minimum 5 years of relevant professional experience

• Experience in the medical device industry, clinical utilization management, customer success, or clinical practice (e.g., cath lab technologist or nurse) strongly preferred

What We Offer

• A front-row seat to innovation in clinical education and simulation technology

• Real influence over clinical outcomes and patient care, not just a supporting role

• Close collaboration with product, research and education leaders across a global organization

• A measurable impact on how healthcare professionals train and learn, backed by 25+ years of Mentice expertise

If you’re passionate about improving clinical education through technology and thrive in customer-facing, impact-driven roles, we’d love to hear from you.

Apply today to help shape the future of simulation-based clinical training.