Customer Success & Clinical Utilization Manager - US
Join Mentice as Customer Success & Clinical Utilization Manager in Florida. Drive adoption of endovascular simulation training and clinical outcomes.
Customer Success & Clinical Utilization Manager
Location: Florida, United States (on-site/hybrid)
Reports to: VP, General Manager of the Americas
Travel: Significant customer-facing travel required
About Mentice
Mentice is a leading global MedTech company transforming healthcare through advanced endovascular simulation solutions. For more than 25 years, we’ve helped clinicians acquire, retain, and enhance interventional therapy skills, ultimately improving patient outcomes worldwide.
Our solutions are trusted by top medical device companies and healthcare organizations across the globe. Mentice operates regional offices in the U.S., Europe, India, China, and Japan, with headquarters in Gothenburg, Sweden.
About the Role
We’re looking for a Customer Success & Clinical Utilization Manager to help hospitals and academic medical centers turn advanced endovascular simulation into measurable clinical impact. Based in Florida, you’ll work directly with interventional teams across the U.S., acting as a trusted clinical advisor who connects real-world practice with product innovation. It’s a highly visible role with real influence over how simulation-based training shapes patient outcomes.
What You’ll Do
Customer Engagement & Adoption
Partner directly with hospitals and academic institutions to support implementation, utilization, and long-term success of simulation solutions
Serve as a clinical subject matter expert and trusted advisor throughout the customer lifecycle
Conduct on-site visits to drive adoption, optimize workflows, and support customer goals
Clinical Impact, Data & ROI
Develop and own a framework for measuring clinical, operational, and financial outcomes of simulation-based training
Define success metrics and ROI targets collaboratively with customers
Support customers in implementing baseline measurements and ongoing tracking methodologies
Translate outcomes into clear, compelling evidence of value
Clinical Research & Product Enablement
Lead and support clinical studies with hospital and academic partners
Contribute with clinical insight and customer feedback to guide product development and innovation
Help establish and document best practices for simulation use
Education, Network & Innovation
Develop clinical use cases, educational content, and utilization best practices
Build relationships with key opinion leaders and expand clinical networks
Stay at the forefront of emerging trends in clinical education and simulation
Requirements
What You Bring
Strong background in interventional procedures (cardiology, neurovascular, or related fields)
Experience in clinical utilization, education, research, or evidence-based practice
Familiarity with hospital workflows and/or simulation technologies
Excellent communication, presentation, and collaboration skills
Ability to work independently in an agile, fast-paced environment
Willingness and ability to travel extensively
Education & Experience
Advanced degree in a clinical or technical discipline (e.g., nursing, technologist background), MBA or equivalent business education is a plus
Minimum 5 years of relevant professional experience
Experience in the medical device industry, clinical utilization management, customer success, or clinical practice (e.g., cath lab technologist or nurse) strongly preferred
What We Offer
A front-row seat to innovation in clinical education and simulation technology
Real influence over clinical outcomes and patient care, not just a supporting role
Close collaboration with product, research and education leaders across a global organization
A measurable impact on how healthcare professionals train and learn, backed by 25+ years of Mentice expertise
If you’re passionate about improving clinical education through technology and thrive in customer-facing, impact-driven roles, we’d love to hear from you.
Apply today to help shape the future of simulation-based clinical training.
- Location
- Florida Remote
- Remote status
- Fully Remote
- Last application date
- 24 July, 2026
Florida Remote
Workplace, Culture & Diversity
Being a part of Mentice means you are a part of our culture. Our culture differentiates us from others, and it also strengthens our employees on an individual level.
We believe in a diverse organization where people feel connected, both internally and externally. It is indeed a source of cohesion and motivation for employees, and it brings people closer.
About Mentice
We advance interventional performance, with every patient in mind.
Mentice helps medical device companies bring new technologies safely to market and enables physicians to build the skills and confidence to use them effectively. Its simulation solutions allow doctors to practise complex procedures in a realistic environment without putting patients at risk.
The company focuses on minimally invasive treatments performed through blood vessels, helping physicians treat conditions such as stroke and heart disease. Think of it as a flight simulator for physicians - supporting medical innovation, procedural proficiency and safer patient care.
Mentice was founded in 1999 with a focus on simulation for image-guided interventional therapies. Since then, our offering has expanded from virtual simulation into a broader platform for interventional performance and preparation.
Today, Mentice combines virtual simulation, physical flow simulation, patient-specific planning, connected learning, training, and services for healthcare organizations and the Medical Device Industry.