Customer Solution Specialist

Do you want to be part of a Leading Global MedTech Company? We are looking for driven and engaged ambassador and employee to take on the role as Customer Solution Specialist. Are you the one we are looking for?

At Mentice, we passionately develop endovascular simulation solutions to help improve patient lives. More than 20 years ago, we started with a simple mission, and how our solutions help doctors acquire, retain, and enhance their endovascular therapy skills helping them improve patient outcomes worldwide. We have regional offices in the US, Europe, Brazil, India, China, and Japan while our headquarters office is in Gothenburg, Sweden.

We offer you to be a part of an international, fast-paced, and fast-growing, friendly, and diverse company, where we find it joyful and meaningful to go to work. The support organization is driven by a group of professionals that are supporting the company growth and success through their competence and attitude. This is a fulltime position. Located at our office in Beijing, China, reporting to the VP & General Manager of Region APAC.

About the role

As Customer Solution Specialist you provide advanced product support to customers requiring assistance with instrumentation, software, and hardware components sold and distributed by Mentice. You will be the first point of contact, supporting both our customers and other internal stakeholders, to help our users to fully utilize the Mentice solutions to their full potential.

You will collaborate with both the Global Product organization and the Sales department to understand the customer’s needs, resolve complex cases, and work proactively to find the best suitable solutions for our products in a positive problem-solving manner. You see solutions rather than problems and have a service minded attitude. You can quickly adapt to new priorities depending on the stakeholders need. This is a great opportunity to make a positive impact by helping improve clinical performance and patient outcomes.

The role requires a lot of face-to-face interactions with clients and therefore travels will be necessary to be successful in this role.

The role includes (but not limited to):

• Conduct advanced data analysis and troubleshooting, applying a deep understanding of underlying instrument, software, and operating system functionality.
• Product demonstrations to key prospects at roadshows.
• Execute customer trainings, both comprehensive trainings during installation of new system as well refresher trainings as needed.
• Continuously and proactively follow up with existing/new customers to improve, support, help and utilize our products.
• Contribute to quality compliance through accurate and concise case documentation.
• Keep our CRM and support system up to date regarding customer systems, software’s and contacts.
• Help customers who contact us or have sent in their system to us for support.
• Act as the link between Project and customers during project rollouts.

Qualifications

• Bachelor of Science/ Master in Biomedical Engineering or similar educational background within the biomedical, medical, computer science or engineering field.
• Minimum 4 years of proven experience within customer service, computer support or similar.
• Experience in clinical environment, ideally related to healthcare or MedTech within radiology or Cathlab.
• Medical Experience is a bonus and knowledge of the interventional field is a big advantage.
• Communicate effectively in English, both verbal and written.
  

Most important, you are a team player and a collaborator with a commitment for driving change in the medical device and healthcare markets, looking to make an impact on patient lives. If you are the one, you will carry a sense of pride for our products, services, solutions, and customers. We do.

We encourage you to apply as soon as possible. Please visit www.mentice.com for more information about the company.

Latest day to apply is December 19th. If you have any questions, please contact Pontus Appelqvist, VP & General Manager of Region APAC at pontus.appelqvist@mentice.com

Hope to see you as a member of our great team in the future!